PoliteMail Ideas

We want to hear from you!  What features or improvements would you like to see in PoliteMail?  Send us your ideas and we’ll consider them for future releases. 

Chat feature in Knowledge Base

Enable the 'Chat' feature in the PoliteMail Knowledge Base to connect to someone on the customer support team if the question cannot be answered by the customer service bot.

  • Guest
  • Jan 4 2021
  • Will not implement
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  • Admin
    Marlena Cahill commented
    15 Mar 03:22pm

    Our knowledgebase has since been updated to enhance the search functionality and we also added an option to submit a question to the knowledge base.

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  • Brooke Malo commented
    5 Jan, 2021 07:44pm

    Thank you for your idea, we are working on enhancements to the chat feature and moving it into the PoliteMail interface, we hope to have that out this summer.

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