PoliteMail Ideas

We want to hear from you!  What features or improvements would you like to see in PoliteMail?  Send us your ideas and we’ll consider them for future releases. 

Support Ticket Tracking for Clients

Provide visibility into status of my support tickets including (but not limited to):

  • Support person or technician working on the ticket

  • Date it was submitted

  • Description of the issue

  • Actions being taken to resolve the ticket

  • Notes from PoliteMail support

  • Open, pending and closed tickets

  • Time to resolve the ticket

  • Satisfaction poll at the closure of the ticket

  • Guest
  • Dec 16 2020
  • Planned
  • Attach files
  • Brooke Malo commented
    1 Mar 06:04pm

    Thank you for your idea, we are working on this and hope to have an update soon!