PoliteMail Ideas

We want to hear from you! What features or improvements would you like to see in PoliteMail? Send us your ideas and we’ll consider them for future releases.

Support Ticket Tracking for Clients

Provide visibility into status of my support tickets including (but not limited to):

Support person or technician working on the ticket
Date it was submitted
Description of the issue
Actions being taken to resolve the ticket
Notes from PoliteMail support
Open, pending and closed tickets
Time to resolve the ticket
Satisfaction poll at the closure of the ticket

Guest
Dec 16 2020
Not planned

Comments (1)
Votes (1)

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Brooke Malo commented

March 01, 2021 18:04

Thank you for your idea, we are working on this and hope to have an update soon!

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