PoliteMail Ideas

We want to hear from you!  What features or improvements would you like to see in PoliteMail?  Send us your ideas and we’ll consider them for future releases. 

Allow Heatmap access to all users - not just the person who created the email.

When I add the Heatmap column to my Results/Message tab - I can ONLY "see" the emails that I created.  I am an "Manager"and I will not always be the creator, nor recipient, of an email - but I DO need to see the actual email for reporting purposes.  Especially when I'm preparing reports for senior management.

  • Guest
  • Nov 15 2019
  • Already exists
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  • Admin
    Alisa Carbone commented
    2 Feb, 2021 08:21pm

    Hello: As a Manager, you are only allowed to see message results from members in your Group, as well as the ones you have created. You may need to add yourself as a Manager to the Groups you want to see Heatmaps from. If you need to see email results from those outside of your Group, or you need to access emails from more than 2 Groups, you may want to change your user level to Administrator.