PoliteMail Ideas

Enable the 'Chat' feature in the PoliteMail Knowledge Base to connect to someone on the customer support team if the question cannot be answered by the customer service bot.

When downloading a MS Word report with the data visualization, the bar charts should contain the #s (percentages). These numbers are available only when the report is "live" on screen in Outlook and you roll over the bar. When it's downloaded, the...

For users that have a lot of tag groups, it would be helpful to include the option to select from a drop-down of existing Tag Group Parents and Children when using the "Search by Tag" feature on the Results page. With the current functionality, if...

I'd love an extra level (or two) to the new Tag Group Functionality. This would help us a ton as we organize our content based off of department and then topics and subtopics within each group.

When you select 'Compare' with two or more messages, allow users to export in both Excel and Word. Presently only option is an Excel export. The visual of Word version is better. When I spoke to Support, they said I could either use a Snippet tool...

A lot of our campaigns target thousands of users in one bucket. There are teams with as little as 3 users supporting these efforts. To have the ability to set up auto replies for a specific mailing list, would let the end-user know "We have receiv...

It's currently hard (impossible?) to locate the version of PoliteMail that you're running. It would make it easier to troubleshoot within our own team if we could verify that someone has the latest version of PoliteMail before we reach out to Poli...

For the feedback/survey functionality, you have to click specifically on the text of a response for PoliteMail to recognize it as a click. Is there a way to edit this so you can click anywhere on the button?